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Payment Assistance

Alternative Payment Options

Members who are experiencing financial difficulties may contact Member Services to discuss eligibility for a payment arrangement. You can also use our SmartHub app to access your account, make payments, or request an arrangement. Contact Member Services at 803-749-6400 or 888-813-8000 to see how we can help. 

Having Trouble Affording Your Power Bill?

If you have missed payments, we can connect you with local agencies offering support to those in need of assistance. You can also reach the helpline for SCEmergency Crisis Assistance at 803-734-0662. Funds are available from a federal block grant to help qualifying families to pay utility bills and insulate dwellings. Got a smartphone or tablet? Download Trusted Helplines, free from your app store.  

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